erinwrites | Where *not* to buy a car in WNY (Reply)

Originally published at erin-go-blog!. You can comment here or there.

Stay away from Joe Cecconi Chrysler.

Kelly wrote an excellent post in response to Buffalo Geek’s post about his horrible customer service experience, and he suggested that we Buffalo bloggers pitch in to help. Since Kelly’s post was teh awesome, here it is in its entirety:

BuffaloGeek recently made a vehicle purchase at Joe Cecconi Chrysler, and the resulting transaction with Joe Cecconi Chrysler did not go well. It seems that the people at Joe Cecconi Chrysler consider customer service to have ended as soon as the vehicle is off the lot, and that any attempt by a customer to procure more service from Joe Cecconi Chrysler constitutes attempted theft of services or something similar. It appears that lying and refusing to talk to customers is the way things are done at Joe Cecconi Chrysler, which is a shame. It’s not like there are lots of other Chrysler dealerships in the region; why, Joe Cecconi Chrysler is just about the only place to by a Chrysler for a fifty-mile radius, so it’s not like the guys at Joe Cecconi Chrysler will miss out on commissions if word of the abysmal, combative, and downright rude customer service at Joe Cecconi Chrysler should get out.

So shop at Joe Cecconi Chrysler if you must, folks, but hold on to your wallets, and make sure you get all the service you think you’ll ever need before you sign the dotted line with the salespeople at Joe Cecconi Chrysler.

Remember that name: Joe Cecconi Chrysler. That’s a name you can trust.

Joe Cecconi Chrysler.